Client Success Manager
Watch the video, read the description and apply for the job below.
Managing a book of clients, serving as their primary point of contact via email, call text, and video call
This means your physical appearance and personal space (viewable from a web camera) must be maintained
Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
Using the company core values to guide independent decisions about client accounts
Continually innovating new methods to improve client experience, results and retention
Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls
Upselling clients on relevant products
Collecting client feedback and passing it along to the team to drive constant improvement
Full-time position: between 35-45 hours a week depending on tasks
Most important is a positive attitude— you see client dissatisfaction as an opportunity, not a burden
Exceptional interpersonal, verbal, and written communication skills in English. This is a must.
Driven, competitive, and confident with coaching others and setting expectations
Strong attention-to-detail, time-management, and organizational skills
At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
Ability to multitask and prioritize under ever-changing needs and schedules
Proven project management skills with an emphasis on quality control
Self-starter— you are comfortable working 100% remotely, managing projects, and meeting deadlines without direct supervision
Coachable— you are excited to participate in ongoing training and constantly push yourself to get better and better
Team player— you are able to collaborate with a small team, ask for help when needed, and delegate tasks
Relational— you get excited at the prospect of building long-term relationships with clients and coaching them towards success
Proactive— you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire
Data-Driven— you are able to use data to diagnose client problems and deliver accurate solutions
Native English Level— Our customers are based in America so you need to be able to fully communicate with them.
2+ years of customer service/coaching experience
Direct Response Marketing experience, highly preferred
Previous experience with remote working software preferred, including Asana, Slack, Zoom, etc.
Remote position (work from anywhere in the world)
Competitive pay (performance-based commission with high earning potential).
Access to world-class training and education in advertising/marketing
Laid back, yet professional vibe
Unlimited leave
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