Client Success Manager

Watch the video, read the description and apply for the job below.

What This Job Entails:

  • Managing a book of clients, serving as their primary point of contact via email, call text, and video call

    • This means your physical appearance and personal space (viewable from a web camera) must be maintained

  • Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching

  • Using the company core values to guide independent decisions about client accounts

  • Continually innovating new methods to improve client experience, results and retention

  • Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls

  • Upselling clients on relevant products

  • Collecting client feedback and passing it along to the team to drive constant improvement

  • Full-time position: between 35-45 hours a week depending on tasks

Required Skills:

  • Most important is a positive attitude— you see client dissatisfaction as an opportunity, not a burden

  • Exceptional interpersonal, verbal, and written communication skills in English. This is a must.

  • Driven, competitive, and confident with coaching others and setting expectations

  • Strong attention-to-detail, time-management, and organizational skills

  • At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more

  • Ability to multitask and prioritize under ever-changing needs and schedules

  • Proven project management skills with an emphasis on quality control

  • Self-starter— you are comfortable working 100% remotely, managing projects, and meeting deadlines without direct supervision

  • Coachable— you are excited to participate in ongoing training and constantly push yourself to get better and better

  • Team player— you are able to collaborate with a small team, ask for help when needed, and delegate tasks

  • Relational— you get excited at the prospect of building long-term relationships with clients and coaching them towards success

  • Proactive— you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire

  • Data-Driven— you are able to use data to diagnose client problems and deliver accurate solutions

  • Native English Level— Our customers are based in America so you need to be able to fully communicate with them.

Required Experience:

  • 2+ years of customer service/coaching experience

  • Direct Response Marketing experience, highly preferred

  • Previous experience with remote working software preferred, including Asana, Slack, Zoom, etc.

Benefits:

  • Remote position (work from anywhere in the world)

  • Competitive pay (performance-based commission with high earning potential).

  • Access to world-class training and education in advertising/marketing

  • Laid back, yet professional vibe

  • Unlimited leave

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